Shipping Policy

 

Thank you for visiting and shopping at Visual Focus. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Some large items may not automatically calculate and we may need to contact you about the cheapest way to ship your items (additional charges may apply).  If you are unsure please call us on 07 4632 0402

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Visual Focus is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

 

International Shipping Policy

We currently do not ship outside Australia

Return and Refund Policy

Last updated: March 19, 2020

Thank you for shopping at Visual Focus

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Visual Focus, 3 Tointon St Toowoomba.
  • Service refers to the Website.
  • Website refers to Visual Focus, accessible from www.visualfocus.com.au
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

Goods can be returned for the following reasons:

  • If the problem with a product or service is minor, you must accept a free repair if offered. Alternatively we may choose to replace or refund the item
  • You can ask for a replacement or refund if the problem with the product is major.Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.The business may take into account how much time has passed since you bought the product considering the following factors:
    • type of product
    • how a consumer is likely to use the product
    • the length of time for which it is reasonable for the product to be used
    • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

What is a major problem?

A product or good has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is significantly different from the sample or description
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  • it is unsafe.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

3 Tointon Street,
Toowoomba QLD
4350

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. At time of purchase insurance can be added to your cart. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: sales@visualfocus.com.au
  • By phone number: 07 4632 0402